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Understandably, we have received lots of questions recently. We hope this document provides the answers…
Will the Sunêlia Aluna Vacances campsite in Ruoms be open in Summer 2021?
Yes! Opening for Summer 2020 was delayed until the 12th of June but for 2021 we plan to open on Friday 2nd April. Just like in 2020, we’ll follow the advice of the French Camping Federation to guarantee you a wonderful holiday.
Reserve now on +33475939315
What will my arrival be like?
Our reception area has been reorganised to ensure a fluid flow of people while limiting the number of people inside.
We’ll be keeping another new feature successfully trialled in 2020: we have eliminated the need to check the inventory of your accommodation in your presence before you leave. Just leave your keys at reception and we’ll do the rest.
What new hygiene measures have been put in place?
As an outdoor destination, social distancing measure are actually quite easy to comply with onsite.
Our campsite is spread over 15 hectares (over 1.6m square feet), giving you plenty of space to respect social distancing.
Will I have to wear a mask during my stay?
Wearing a mask will not be mandatory in open air areas and will be left up to individual choice.
However, in accordance with the national legislation, in 2020 we have enforced the wearing of a mask in all enclosed spaces including the Reception, Campsite Shop, Sanitation blocks, Bar and Restaurant (when not at a table) and covered swimming polls when not in the water.
Finally, for the health and wellbeing of everyone we do ask our staff and you our customers to keep a big smile under your mask when entering all enclosed spaces ☺
Will the water parks be open?
Yes, the water parks will be open and subject to the social distancing rules that you are probably familiar with by now!
INFORMATION: In accordance to the regulations established by the Regional Health Authority (l’Agence Régionale de la Santé), the number of people simultaneously present in the water parks will be limited. The maximum capacity will be indicated at the entrances to the water parks.
Will the entertainment be reduced?
No! There will be just as much entertainment as in other years, it will just be a bit different and will begin in July.
Will the restaurant and bar be open?
Yes, as per the French Prime Minister’s announcement of the 28th of May:
During your stay, you will also be able to enjoy our snack bar and take away food
Will all the services be available?
Yes, all the services that you need to make your holidays as easy, stress-free and pleasant as possible will be kept open. The best practices to apply will be explained onsite.
What is planned for my accommodation?
Will the accepted methods of payment change due to the specific hygiene situation?
Yes, payments must be made via our cashless system or credit card in all our services. Cashless is an ideal 100% secure payment system: no hand to hand contact between our teams and you!
To charge your bracelet, just like last year you can add credit at reception with all the usual payment methods (credit card, cash, ANCV and Ticket Restaurant)
With these new conditions in place, there’s no need to hesitate! Get planning your next holidays now!
Our Holiday Advisors remain available on +33475939315 or by email at the address email@example.com to respond to all your questions and take reservations.
Alternatively, why not reserve directly online: https://bit.ly/2AWdBV5
Important: If the situation linked to the global Covid-19 crisis obliges us to modify our opening date or has an impact on your stay, our Holiday Advisors will contact you individually in order to discuss your options or the measures which must be applied.
Route de Lagorce
Tel: + 33 (0) 4 75 93 93 15
Open from April 02nd
to September 22nd, 2021.
For all stays in accommodations or on pitches as from 14 nights, from 02/04/2021 to 23/06/2021 and from 28/08/2021 to 22/09/2021.
For payment by instalments without any extra fees, don't hesitate to contact our hostesses for more information. The perfect way to start your holiday serenely!
for every stay of at least 7 nights.
As from the subscription of the rental contract.
Enjoy the benefits of the card in 27 campsite destinations.